Privacy Policy
# Chao Wilai Residence Privacy Policy
**Effective Date:** August 1st, 2026
Chao Wilai Residence, operated by **Chao Wilai at Phuket Co., Ltd.** ("Chao Wilai Residence", "we", "our", or "us"), is committed to protecting your privacy and handling your personal data responsibly in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you make a reservation, stay at our property, visit our website, or communicate with us.
---
# 1. Personal Information We Collect
We may collect the following categories of personal information:
### Identity Information
* Full name
* Date of birth (where required)
* Nationality
* Passport or National ID details (where required by law)
### Contact Information
* Email address
* Telephone number
* Mailing address
* Emergency contact (if provided)
### Reservation Information
* Arrival and departure dates
* Number of guests
* Room type
* Special requests
* Booking history
### Payment Information
* Payment method
* Billing address
* Transaction details
For security purposes, Chao Wilai Residence does **not** store complete credit or debit card information. Card payments are processed securely through authorized third-party payment providers.
### Technical Information
When using our website, we may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Website usage statistics
* Cookies and similar technologies
### CCTV
For the safety and security of guests, employees, and property, CCTV cameras may operate in public and common areas.
No CCTV cameras are installed inside guest rooms or private accommodation.
---
# 2. How We Use Your Information
We use your personal information to:
* Process reservations
* Verify guest identity
* Provide accommodation services
* Process payments
* Communicate regarding reservations
* Respond to enquiries
* Provide customer support
* Comply with legal obligations
* Improve our services
* Prevent fraud and unauthorized activities
* Protect guests, staff, and property
* Send promotional communications where permitted or where consent has been provided
---
# 3. Legal Basis for Processing
We process your personal information where necessary for:
* Performing our contract with you
* Compliance with applicable laws
* Our legitimate business interests
* Protection of vital interests
* Your consent, where required
---
# 4. Sharing Your Information
We may disclose your information to:
* Payment processors
* Booking platforms (such as Booking.com, Airbnb, Agoda, Expedia, etc.)
* Government authorities where legally required
* Law enforcement agencies
* Professional advisers
* IT and cloud service providers
* Insurance providers
* Maintenance or service contractors where necessary
We do not sell your personal information.
---
# 5. Data Retention
We retain personal information only for as long as necessary to:
* Provide our services
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
* Meet accounting and tax requirements
When no longer required, personal information will be securely deleted or anonymized.
---
# 6. Cookies
Our website may use cookies to:
* Improve website functionality
* Remember user preferences
* Analyse website traffic
* Improve user experience
You may disable cookies through your browser settings, although certain website features may not function properly.
---
# 7. Security
We take reasonable administrative, technical, and physical measures to protect your personal information against:
* Unauthorized access
* Loss
* Theft
* Disclosure
* Alteration
* Destruction
However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
---
# 8. Your Rights
Subject to applicable law, you may have the right to:
* Access your personal information
* Request correction of inaccurate information
* Request deletion of your personal information
* Restrict processing
* Object to certain processing activities
* Withdraw consent where consent is the basis for processing
* Request a copy of your personal information
* Lodge a complaint with the appropriate regulatory authority
We may request verification of identity before processing your request.
---
# 9. International Transfers
Where necessary, your personal information may be transferred to service providers located outside Thailand, including booking platforms and cloud service providers.
Where such transfers occur, we will take reasonable steps to ensure your personal information receives an appropriate level of protection.
---
# 10. Children's Privacy
Reservations must be made by individuals who are legally able to enter into a contract.
Where personal information relating to children is collected as part of a family reservation, it will be used solely for providing accommodation services and complying with applicable laws.
---
# 11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
---
# 12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and will become effective immediately upon publication unless otherwise stated.
---
# 13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights regarding your personal information, please contact:
**Chao Wilai Residence**
Chao Wilai at Phuket Co., Ltd.
Address: 99/6 Muban Chao Wilai, Sakhu, Thalang, Phuket, 83110
Email: Inquiries@SDResidences.com
Telephone: +66-63-474-0871
We will respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.